Just by being here, you show how deeply you’re capable of loving your pup. That kind of real, unconditional bond is something the world needs more of. Thanks for being a caring, compassionate human.
Terms
My Lemon Tails, a product of Mas Exports, requires that you agree to the terms outlined in this agreement when visiting our website or making a purchase from our store. We reserve the right to modify these terms as needed, and will update this page with the date of the latest changes.
General Conditions
You are prohibited from using our products for any illegal or unauthorized activities that violate laws within your jurisdiction.
You may not reproduce, copy, or resell our product, marketing materials, copywriting, images, videos, or packaging.
We reserve the right to refuse orders at our discretion, which may result from limited inventory, lack of logistics support in your location, or payment issues raised by our payment gateway providers.
You agree to provide current, complete, and accurate purchase and account information for all transactions made through our store.
Pricing
Our product pricing is carefully considered and infrequently changed. However, we reserve the right to update product prices and discontinue products at our discretion. Updated prices will be clearly displayed on the website, while discontinued products may no longer be visible.
Delivery and Shipping
We provide shipping to most locations within india.
Typically, in-stock products are dispatched within one business day of order placement. If a product is out of stock, the estimated shipping time will be displayed on the website prior to order placement.
A nominal fee applies to Cash on Delivery (COD) orders, if your PIN code is supported. Rejection of a confirmed COD order will result in future service restrictions.
When possible, we will send an email with a tracking link for your order. Shipping times are not guaranteed due to external factors, and shipping and COD fees are non-refundable.
Gift cards and Rewards
Gift cards and reward credits are issued exclusively by us. Recipients will receive an email notification containing a unique code. This code, when applied during checkout, provides a credit towards the final purchase. Gift cards are valid for one year from the date of issue and should not be shared. They can only be used for purchases made on our store.
We reserve the right to cancel issued gift cards in cases of spam or abuse.
Warranty and Returns
We do not sell ready-made clothes. Each outfit is personalized to the size of the dog. Hence, we can not offer cancellation/refunds on any orders.
Sizing-related exchanges are accepted within 3 calendar days of order delivery. After an exchange request is raised, we will pick up the order & issue an equal-value coupon code.
We strive to offer a pick-up service for exchanges or returns, but it is not guaranteed. In such instances, customers are asked to ship the return themselves.
Please WhatsApp or email us on – mylemontails@gmail.com using the email associated with the order. As a small business, we cannot accommodate requests for standard or defective products beyond this timeframe.
Third-party websites
Our store may contain links to third-party websites, such as Instagram, Twitter, and Facebook, which are not affiliated with us. We recommend reviewing the policies and practices of these third-party websites carefully before engaging in any transaction.
Indemnification
By using our services, you agree to indemnify and hold harmless Mas Exports, our subsidiaries, employees, and suppliers from any claim or demand, including reasonable attorneys’ fees.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of India.
Privacy Policy
Hosting
Our website and backend ERP systems are hosted on reliable, well-tested cloud infrastructure, which is regularly monitored and backed up. All traffic between your browser and our servers is sent over HTTPS.
Collecting Data
When you purchase a product from us, we store your name, address, contact, and purchase information. This information may be used to fulfill your order, occasionally send you marketing emails, and enhance the user experience. All marketing communications will include an opt-out link for unsubscribing.
Sharing Data
We may share your personal information if required by law or to protect our rights in cases where our Terms of Service are suspected to be violated.
Payments
Your payment credentials are never stored on our servers. Credit card and authorization services are provided by third-party payment gateways and banks, which adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort by brands such as Visa, MasterCard, American Express, and Discover.
Third-Party Services
We may utilize third-party services for analytics, payment gateways, and social media. These providers have their own terms and privacy policies. We recommend reading their privacy policies to understand how your personal information will be handled by these providers.
Cookies and Local Storage
Below is a list of cookies and local storage keys that we use. If you wish to manually opt-out of them, you can do so by referring to this list:
__stripe_mid, __stripe_sid – Used for payment handling. Managed by Stripe.
_gid, _ga – Used for tracking visits to our website. Managed by Google Analytics.
session – Stores information about products in your cart.
Contact Information
If you have any questions about the Terms of Service or Privacy Policy, please get in touch with us via email at meha@mylemontails.com. Alternatively, you can write to us at our registered address: F77/3-A1, My Lemon Tails Private Limited, PACHANKATTUPALAYAM., ARULPURAM POST, Tiruppur, Tamil Nadu, 641605 India. Our team is available Monday through Friday, and we aim to respond within one business day.
